Returns & Exchanges
• Return Window: Items can be returned within 30 days of delivery.
• Condition: Items must be unused, unworn, and in original packaging with proof of purchase.
• Non-Returnable: Perishables, personal care/hygienic items, custom/personalized orders, digital downloads, and gift cards.
• Return Process: Email info@backilly.com to request a return. You’ll receive instructions once approved. Customers cover return shipping unless the item was defective or incorrect.
• Refunds: Processed to the original payment method within 5–10 business days after inspection.
• Exchanges: Contact info@backilly.com for exchanges (different size, color, etc.).
• Damaged/Incorrect Items: Report within 7 days for free replacement or refund.